Shipping policy

Shipping Policy

Thank you for shopping with afterparty. This Shipping Policy outlines how and when you can expect to receive your order.

Order Processing

All orders are processed within 3-5 business days of being placed. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing times may be extended — we'll notify you by email if there's a significant delay.

You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order ships.

Shipping Destinations

We currently ship to:

Domestic (Vietnam)
International

If your country is not listed at checkout, we are unfortunately unable to ship there at this time.

Shipping Method & Delivery Times

The following outlines our standard shipping method and estimated delivery timeframes.

Standard Shipping

Domestic (Vietnam): 1-3 business days after processing
International: 14-21 business days after processing

Please note that delivery times are estimates provided by our carriers and are not guaranteed. Delays can occur due to weather, customs, or carrier issues.

Shipping Costs

Shipping costs are calculated at checkout based on your location, the weight of your order, and the shipping method you select.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email. You can use this to follow your shipment via the carrier's website. If you haven't received your tracking number within 7 days of your shipping confirmation, please contact us.

Customs, Duties & Taxes

For international orders, the recipient is responsible for any customs duties, import taxes, or fees imposed by the destination country. These are not included in the product price or shipping cost at checkout. We recommend checking with your local customs office for more information before placing an order.

Lost, Damaged, or Stolen Packages

afterparty is not responsible for packages once they have been marked as delivered by the carrier, including cases of loss or theft after delivery. However, we want you to have a great experience, so:

If your package is lost in transit: Contact us at contact@afterparty.space and we'll work with the carrier to locate it or find a resolution.
If your package arrives damaged: Please email us photos of the damaged item and packaging within 7 days, and we'll make it right.
If your package is marked delivered but missing: Check with neighbors and your local post office first. If you still can't locate it, contact us within 7 days of the delivery date.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to addresses entered incorrectly. If a package is returned to us due to an incorrect address, the customer is responsible for the cost of reshipping.